Preface
The Open Ear APP (hereinafter referred to as the “APP” or “Application”) is provided by Shenzhen Alex Technology co.,ltd (hereinafter referred to as “we” or “our company”).
We highly value your privacy. When you use our products and services, we may collect and use certain information related to you. Through this Privacy Policy, we aim to explain how we collect, use, store, and protect such information when you use our services, as well as the ways you can access, update, control, and safeguard your information.
This Privacy Policy is closely related to the services provided by our company. Please read it carefully before using the APP. By confirming that you fully understand and agree to this policy, you may proceed to use our products and services. Once you start using our products or services, it means you fully understand and agree to this policy.
1. How We Collect and Use Your Information
1.1 Information You Provide to Us
We collect and use your personal information in accordance with this policy. For example, when you register an account, we require certain personal information such as your email address and phone number, which will be stored under your account. To fully utilize features like third-party sharing or login, you may need to authorize us to obtain some information from your third-party accounts, including account names and avatars. Other information we collect may include log data, local storage data, photos/videos/audio recordings, Wi-Fi information, read or modify storage permissions, etc. The specific purposes and uses of this information are described below. We will apply compliant technologies to encrypt and store information you explicitly consent to, protecting your personal information security.
1.2 Purpose and Use of Information Collected During Service Usage
We collect certain information automatically while you use our services, which may be stored in server logs or on your device’s external storage. This includes:
Error logs generated when the app crashes or encounters errors during usage. Users can choose whether to send these logs to us.
2. How We Store Your Personal Information
We comply with relevant laws and regulations to store personal information collected within China domestically, and will not transfer your personal information abroad unless required by law or with your explicit consent. We retain your personal information only for the period necessary to achieve the purposes outlined in this Privacy Policy and as required by law. We employ various security technologies and procedures to prevent data loss, misuse, unauthorized access, or disclosure. For example, in some services, we use encryption technologies such as SSL to protect your personal information. However, please understand that due to technical limitations and possible malicious acts, no internet service can guarantee 100% security at all times despite best efforts.
3. How We Share, Transfer, and Disclose Your Personal Information
Sharing
We will not share your personal information with any companies, organizations, or individuals except in the following circumstances:
3.1 With your explicit consent.
3.2 When required by laws, regulations, litigation, or administrative/judicial authorities.
3.3 To protect the rights, property, or safety of our affiliates, partners, you, other users, or the public, within legal limits
3.4 Sharing with affiliated companies to provide services. Such affiliates are bound by this policy and any change in purpose will require your authorization.
3.5 Sharing with partners (suppliers, service providers, consultants, agents, third-party advertisers, app developers, open platforms) only for legitimate, necessary, and specific purposes stated herein, and only with your explicit consent. Aggregated or anonymized data that cannot identify you personally may also be shared. Partners are prohibited from using shared data for unrelated purposes.
3.6 We sign strict data protection agreements with all partners sharing personal information, ensuring compliance with this policy and confidentiality/security measures.
Transfer
We do not transfer your personal information to others except:
1. In case of business mergers, acquisitions, asset transfers, or similar transactions involving personal information; the new entity will continue to be bound by this policy or seek your consent.
2. When required by law, legal procedures, government orders, or court rulings.
3. With your explicit consent.
Disclosure
We disclose your personal information only:
1. With your explicit consent.
2. When required by law, legal process, litigation, or government authorities.
3.To protect interests of our affiliates, partners, you, other users, or the public within legal limits.
4. Other legally stipulated circumstances.
5. Sharing or transferring de-identified data that cannot be re-identified is not considered personal information sharing and does not require your further consent.
4. How We Handle Minors’ Personal Information
We highly emphasize protecting minors’ personal information. Our products and services do not require age identification but are designed for adults with full civil capacity. If you are a child or a minor under 18, please have your parents or legal guardians read this Privacy Policy, consent to it, and supervise your use of our services or information submission. If collecting minor information for interaction purposes via our products or services, you must ensure prior authorization from the minor’s legal guardians.
5. Changes and Revisions to the Privacy Policy
Our privacy policy may be updated. We will not limit your rights under this policy without your explicit consent. For significant changes, we will provide prominent notices (e.g., app updates, re-login pop-ups) to inform you in a timely manner.
6. Account cancellation methods and procedures
To cancel your account, open the app, log in to the account you wish to delete, go to your personal information section, click the "Delete Account" button, and confirm to cancel your account. Please note that canceling your account may result in the loss of all data and services associated with this app; please proceed with caution.
7. How to Contact Us
If you have any questions, comments, suggestions, or complaints regarding this privacy policy or our handling of your personal information, please contact us at:
Email: karen@alovaaudio.com
8. Effectiveness of the Privacy Policy
This version of the policy was updated on March 1, 2023, and became effective on March 1, 2023.